Cancellation and Refund Policy

Effective: 25 August 2026

Digital software product

oRRbit AI Repair Business Management Software is a digital Windows software product. After successful payment, order verification, licence processing, installation coordination or activation preparation may begin.

Cancellation before payment

You may stop or cancel the checkout before completing payment. No order is confirmed until the payment is successfully completed and verified.

No refund after successful payment

Refunds are not available after successful payment. Customers are requested to review the software features, overview and demonstration videos, training videos, screenshots, pricing, licence and renewal terms, system requirements, support terms and suitability for their business before paying.

Failed, duplicate or debited transactions

If a payment fails, is duplicated, or the amount is debited without an order confirmation, contact the oRRbit team with the transaction or payment reference. Any eligible reversal for a failed transaction is subject to verification and the payment provider or bank's processing timelines.

Technical issues and compatibility

A technical issue, unsupported device or unsuitable business workflow does not automatically qualify for a refund. Confirm Windows version, computer configuration, printers, barcode devices, network requirements and business suitability before payment. We will review genuine installation or activation concerns and provide the applicable assistance under the purchase and support terms.

Customer confirmation

By completing payment, the customer confirms that the product details and applicable policies have been reviewed and accepted.